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rewilders ltd

MINDSET & CLARITY COACH

Rewilders is a Winchester based coaching company run by Katie Newman.

what was the problem?

Katie got in touch towards the end of 2020 when her business was still in its first year. While things were going well in her business, she knew that she wanted to take things up a notch. This included a major rebrand (including a new name!) and, alongside it, a deep dive into her business operations. She wanted support moving her business to the next level… And that’s where I came in.

Katie had a clear vision of what she wanted her business to be and, together, we identified that her client experience was the best avenue to take her there. Plus, it was the perfect timing: she wanted a business that would not only look great (thanks to the rebrand), but would have a customer experience to match.

what was the solution?

Business strategy with Innovate & Thrive Co.

As a purpose-led business, it was important to start with values and purpose. Once they were defined we mapped out goals and financials

STRATEGY

1

Business Operations by Innovate & Thrive Co.

We mapped out the client experience process and identified the tech, templates and automations needed. We enhanced the client touchpoints and added the magic to ensure a great, repeatable experience that reflected Rewilders' values.

CLIENT EXPERIENCE 

2

Business Consultant - Innovate & Thrive Co

An implementation plan, together with a system training session, ensured that Katie was equipped to successfully apply her new client experience.

IMPLEMENTATION SUPPORT

3

In October 2020, we worked together over a two week period on the full Rewilders’ client experience. A huge element of this was looking at Katie’s brand values, purpose and vision, and then making sure they were effectively captured in the customer journey.

 As part of the process, we;

  • Defined the business values and purpose

  • Created ideal client profiles

  • Mapped out mid-term and short-term goals, including financial

  • Worked through the client experience for each service in a two-step approach, laying out the bare bones of the processes and then adding extra touch points

  • Looked at possible tech solutions that would save time and, ultimately, money

 

Although the focus for this project was on the Rewilders’ customer experience, the process also gave Katie direction and the confidence and encouragement to start charging more for her services. 

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what is the result?

Business growth planning with Branding by Juls by Innovate & Thrive Co.

CONFIDENCE & CLARITY TO INCREASE 

PRICES

Service planning with Branding by Juls by Innovate & Thrive Co.

STREAMLINED, MEMORABLE CLIENT EXPERIENCE

Business growth planning wth Branding by Juls by Innovate & Thive Co.

MORE TIME, LESS STRESS, LOWER WORKLOAD

Business growth planning with Branding by Juls by Innovate & Thrive Co

IDEAL CLIENTS FILLING THE CALENDAR

Here's a sneak peek of the Rewilders website.

 

It really brings to life the values, purpose and client experience that we put in place. Katie has worked hard to evolve her business over the last couple of months and the results speak for themselves.

If you want to take a closer look at the Rewilders business, and Katie's hard work, click here.

what does katie say?

‘It’s a really worthwhile investment. The work I did with Steph helped create the foundations of my business, off which I have been able to grow and expand my work with confidence and simplicity. Thanks Steph!’

get in touch

If this has resonated with you and you'd like to explore the magic we could create together, I'd love to hear from you!

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