OPERATIONS DESIGN ENSURES YOUR BUSINESS IS SET UP TO REACH YOUR GOALS
The operational side of running your business isn't your thing. You want to concentrate on your clients, your people, your strategy and the stuff you love. Creating processes, selecting and building your tech and trying to decide what skills and responsibilities to outsource/hire?! Not so much.
But your operations will make or break your business. Want to grow and/or scale? It'll fire test your processes, tech and capacity. If they aren't set up with growth in mind, they probably aren't fit for purpose. Want to hire a team? Same. Want to reduce your time in the business? Same.
So that’s where we step in. We'll design and set up your operations, leaving you to do what you do best.
We'll never implement something for the sake of it, or because it's 'on-trend'. We'll assess your business strategy, existing operations and people plans to ensure that what's put in place is simple, cost effective and will help you reach your business goals.
We love all things operations and have 2 experienced Operations Managers in the team ready to support you and your business.
WE GET IT
PLANNING
WORKSHOP
Strong operations start with planning and design. We'll help you connect the dots between your strategy, tech, processes and/or people, whilst keeping your clients and values at the centre of everything. Already know that you need Dubsado or ClickUp? No problem!
IMPLEMENTATION
We'll breathe life into your operations by setting up your tech, tools, processes, and/or people stuff. After providing any collateral, you'll be free to keep delivering your amazing services whilst we work. We'll give you regular updates, and share a project workspace and Slack channel.
OUR APPROACH
ANALYSIS OF
YOUR CURRENT SET-UP
We'll take a look at what you have today. It's important for us to understand what's working and the opportunities we have to streamline and reduce friction. We'll also get to know your business, diving into your goals, values, ideal clients, and service delivery.
TESTING &
HANDOVER
We'll test your tech and tools, and then we'll ask you to do the same (fully supported, of course). Once we're happy everything is as designed, we'll get together for a handover session. We'll also provide training documents and 1 month of post-handover support.
BOOK A DISCOVERY CALL
- You frequently get frustrated by the admin tasks in your business, but can't see how to reduce/delegate them
- You struggle to give your clients your full attention because your to-do list is never ending
- You're busy all the time, but your bank account doesn't reflect it
- You want to grow/scale your business, but your operations are already creaking
- You want to build your word-of-mouth marketing channel
- You want to build client loyalty and keep them coming back for more
- You want to increase team efficiency
YOU'LL RECEIVE ...
- A 1.5-hour Zoom workshop
- Operations Book
- Build and test the client experience for one service, or one internal process, on all tech, and set up all integrations
- Training and handover workshop and supporting material
- 30 days of post go-live support
HOW DOES IT WORK?
This is The Essentials with extras! We'll do a full tech stack set up (for example, if your client experience crosses from Dubsado, to Flodesk to ClickUp, we'll do it all). We'll set up all the integrations.
We'll also create graphics where needed (i.e. for client portals, employee dashboards etc).
And our training session and support materials will include every piece of tech we build.
You'll have a full, end-to-end process up and running within a month! And not only that, it will truly reflect your business, your values and your ideal clients. It will support your strategy, and you'll feel confident taking the next step with your business.
If you want more than this, and would like to include other services or processes, please get in touch on the link below and we can discuss. We're very happy to build a bespoke quote for you!
£3000 | 4 WEEK TURNAROUND
PAYment plan available
THE WORKS
BOOK A DISCOVERY CALL
- You frequently get frustrated by the admin tasks in your business, but can't see how to reduce/delegate them
- You struggle to give your clients your full attention because your to-do list is never ending
- You're busy all the time, but your bank account doesn't reflect it
- You want to grow/scale your business, but your operations are already creaking
- You want to build your word-of-mouth marketing channel
- You want to build client loyalty and keep them coming back for more
- You want to increase team efficiency
YOU'LL RECEIVE ...
- A 1.5-hour Zoom workshop
- Operations Book
- Build and test the client experience for one service, or one internal process
- Training and handover workshop and supporting material
- 30 days of post go-live support
HOW DOES IT WORK?
We'll send you a questionnaire that dives into your current operations, strategy, values, ideal clients and goals. Once that's completed, we'll schedule a 1.5-hour workshop to design the client experience for one service (this includes the process map, tech selection and template list as well as those magical brand touches), or an internal process such as project management (again, including process map, tech selection, and template list).
You'll receive an Operations Book, documenting everything we plan together which you'll then use to create/provide all collateral (think template emails, pdfs, pre-recorded videos, questionnaire fields etc). We'll then build the core client experience or internal process, and set up integrations to supporting tech (i.e. Flodesk, project management tool etc). We won't be able to build them out in this package though (see The Works if you need this). We'll then thoroughly test it, and hand it over to you for testing, with our support.
Once signed off, we'll deliver a training and handover workshop, quick reference guides and give you support for 30 days after go-live.
£1700 | 2 WEEK TURNAROUND
PAYment plan available
THE ESSENTIALS
BOOK A DISCOVERY CALL
- You frequently get frustrated by the admin tasks in your business, but can't see how to reduce/delegate them
- You struggle to give your clients your full attention because your to-do list is never ending
- You're busy all the time, but your bank account doesn't reflect it
- You want to grow/scale your business, but your operations are already creaking
YOU'LL RECEIVE ...
- A 30-minute kick-off call
- A 3-hour Zoom workshop
- Session write-up
- A recording of the call
- A 30-minute follow-up call
HOW DOES IT WORK?
We'll send you a questionnaire that dives into your current operations, strategy, values, ideal clients and goals. Once that's completed, we'll schedule a 30-minute call to discuss your answers and agree what we'll focus on. Then we'll have a 3-hour workshop to design up to 2 processes (client experience or internal process including tech recommendations), review your tech requirements and select the right tools for you, or plan your people requirements. You'll receive an Operations Book, documenting everything we plan together as well as any recommendations.
You'll also get a recording of the call to reflect back on and a 30-minute follow-up call to ensure you're ready to bring your operations to life.